Support

Last updated: 19 September 2026

Need help with the VeloBridge app? Contact us directly — we usually reply within 1–2 business days.

Frequently asked questions

Does the app have access to my customers' data?

No. VeloBridge only connects your store to your suppliers — it never sees or stores end-customer data. See the Privacy Policy for full details.

Which suppliers are supported?

Any supplier that exposes the Veloconnect protocol (common in the bike parts and accessories sector). If you're not sure whether your supplier is supported, contact us with the supplier's endpoint/URL and we'll confirm.

Do imported prices include my markup?

Yes — you configure a markup (percentage or fixed amount) on the supplier connection, and the app applies it automatically to the price received from the supplier before creating the product in Shopify.

How do I request removal of my data?

Uninstalling the app from the Shopify admin starts automatic data removal, as described in the Terms of Service. For an earlier request, email us at the address above.

I found a bug or have a suggestion

Email us at the address above with as much detail as possible (store, steps to reproduce, screenshots if possible) — it helps a lot to resolve things faster.